Privacy Policy

1. Introduction

HappyTails Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet business booking and CRM software ("Service").

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

• Account Information: Name, email address, phone number, business name
• Billing Information: Payment method details, billing address
• Business Data: Customer information, pet profiles, appointment records
• Communications: Messages you send through our Service or to our support team

2.2 Information Automatically Collected

When you use our Service, we automatically collect:

• Usage Data: Features used, pages visited, actions taken
• Device Information: IP address, browser type, operating system
• Cookies and Similar Technologies: Session information, preferences

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf, including payment processing, email delivery, and hosting services. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.4 With Your Consent

We may share information with your explicit consent or at your direction.

5. Data Security

We implement robust security measures to protect your data:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• SOC 2 Type II compliance

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes.

Upon account termination, we retain data for 30 days to allow for data export, after which it is permanently deleted from our systems.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal data in a portable format.

7.2 Correction

Request correction of inaccurate or incomplete data.

7.3 Deletion

Request deletion of your personal data, subject to legal retention requirements.

7.4 Opt-Out

Opt out of marketing communications at any time via email preferences or contacting us.

7.5 Restriction

Request restriction of processing in certain circumstances.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

9. GDPR Compliance (EU Users)

For users in the European Economic Area:

• We process data based on legitimate interests, consent, or contractual necessity
• You have the right to lodge a complaint with your local supervisory authority
• We have appointed a Data Protection Officer contactable at dpo@happytails.digital

10. CCPA Compliance (California Users)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

12. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for Service functionality
• Analytics Cookies: Understanding how users interact with the Service
• Preference Cookies: Remembering your settings and preferences

You can control cookies through your browser settings, though this may affect Service functionality.

13. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

• Email: privacy@happytails.digital
• Data Protection Officer: dpo@happytails.digital
• Website: https://happytails.digital/contact