Frequently Asked Questions

Most businesses are up and running within 30 minutes. Our intuitive setup wizard guides you through adding your services, setting availability, and customizing your booking page. We also offer free migration assistance if you're switching from another platform.

Not at all! HappyTails is designed to be user-friendly for everyone. If you can use email and social media, you can use HappyTails. Our interface is intuitive, and we provide step-by-step guides for everything.

Yes! You can import customer and pet data from CSV files or spreadsheets. We also offer free migration assistance for businesses switching from other booking platforms.

Yes! HappyTails works beautifully on any device through your web browser. We also have dedicated mobile apps for iOS and Android that let you manage bookings, view your schedule, and communicate with clients on the go.

Absolutely! Our multi-pet booking feature allows clients to book appointments for multiple pets at once. You can set up pricing and duration rules for multi-pet appointments.

You can configure automatic SMS and email reminders to be sent at specified times before appointments (e.g., 24 hours, 2 hours before). Reminders include appointment details and options to confirm, reschedule, or cancel.

Yes! You can customize colors, logo, images, and text on your booking page to match your brand. Pro and Team plans also allow custom domain integration.

Yes, HappyTails syncs with Google Calendar, Outlook, and Apple Calendar. Bookings automatically appear in your calendar, and we can block times based on your external calendar events.

Yes! With Stripe integration, you can accept credit card payments, deposits, and full payments at the time of booking. You can also process payments in-person after services are completed.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore everything and see how HappyTails fits your business.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the end of your billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. For annual Team plans, we also offer invoice-based payment.

No long-term contracts! All plans are month-to-month (or annual if you choose). You can cancel anytime without penalty.

Yes! Save up to 17% when you choose annual billing. The discount is automatically applied when you select the yearly option.

Absolutely. We use 256-bit SSL encryption, the same level of security used by banks. Your data is stored in secure, SOC 2 compliant data centers with automatic backups.

Yes, HappyTails is fully GDPR compliant. We provide tools to help you manage customer consent, data access requests, and data deletion requests.

Only you and authorized staff members have access to your data. Our support team may access your account only with your permission to help troubleshoot issues.

If you cancel, you can export all your data before your account is closed. We retain data for 30 days after cancellation in case you change your mind, then it's permanently deleted.

All plans include email support with response times under 24 hours. Pro plans include chat support, and Team plans include priority support with phone access and a dedicated account manager.

Yes! We offer free video tutorials, comprehensive documentation, and live webinars. Team plan customers also receive personalized onboarding sessions.

Absolutely! We offer free migration assistance to help you transfer your customer data, booking history, and settings from your current platform.